Access & Correction
You may request a copy of the personal data we hold about you. You can also update your contact details or service preferences at any time by calling +63 956 123 4567.
Transparency
Trust
Your Privacy, Our Protocol
At TotalCleanSolution, we value your digital hygiene as much as your physical space. This policy outlines exactly how we collect, use, and protect your information when you book or browse with us.
Required Context
We only process data necessary to deliver cleaning services in the Metro Manila area.
Information We Gather
To provide accurate quotes and reliable service scheduling for our clients in Ortigas Center and Mandaluyong, TotalCleanSolution collects specific personal details. We gather contact information such as your name, email address, and mobile number so our operations team can confirm appointments and send service reminders.
For service customization, we record your property details—specifically the type of cleaning required (Residential, Office, Deep Clean) and the location. This ensures the right team and equipment are dispatched to The Podium Mall area or your specific address. Payment processing data is handled via secure third-party gateways; we do not store your credit card numbers on our servers.
Finally, we collect technical data like your IP address and browser type to maintain website security and prevent fraudulent booking attempts. This data is anonymized and kept for a maximum of 30 days.
Why We Need Your Data
Every piece of information serves a specific operational purpose.
Scheduling & Logistics
Your address and contact info ensure our cleaning teams arrive at the correct location in Metro Manila at the scheduled time.
Service Security
We verify identities to protect your property and our staff. This is part of our insured & bonded staff guarantee.
Communication
Email and SMS are used strictly for booking confirmations, team arrival notifications, and service follow-ups.
Security & Data Retention
We employ industry-standard encryption (SSL/TLS) for all data transmitted through our website. Your personal information is stored on secure servers with restricted access, managed only by senior management for operational oversight.
- • Encrypted database storage for active client records.
- • No sale or rental of data to third-party marketing firms.
- • Automatic purging of quote inquiries after 90 days if not converted.
ISO Standard Compliance
Your Control & Choices
You maintain full control over the data you provide to TotalCleanSolution.
Deletion Request
You have the right to request the deletion of your personal data. Note that we may retain certain information for accounting or legal compliance purposes for a minimum period mandated by Philippine law.
Questions?
If you have concerns about this policy or how we handle your data, reach out directly to our privacy officer.
+63 956 123 4567
Latest Update
This policy was last updated on October 24, 2024. We review our privacy practices annually to ensure compliance with local and international standards.